Terms & Conditions

Access and use of this Website, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between www.thesinglemaltshop.com  (hereby referred to as “this site”) and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details

This site is owned by The Single Malt Fund Trading Ltd, registered in Ireland, with its registered office at Old Station House, 15a Main St, Blackrock, County Dublin, A94T8P8, Ireland, hereby referred to as “the company”.

Disclaimer

The company is providing this Website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, the company does not represent or warrant that the information accessible via this Website is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither the company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Our website images, descriptions and colours are subject to change and are for illustration only.

Fulfilment

Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Once you have placed an order with this website an email will be sent to you confirming your order details. It is important that you give us a valid email address so you can receive this email. This website is not responsible for missed communication due to incorrect contact details being submitted.

We reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that prices are accurate, we reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price. Cancellation of orders, given the nature of electronic commerce, is not possible online. If you would wish to cancel an order before it is dispatched please contact us. If you are unhappy with your goods once they have arrived you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Price of Goods

The price listed on the Website (the “Price”) for our products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price listed on the website without notice. These changes may be to take account of any increase in our supplier’s prices, a promotional price change, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

The pricing on the website may vary between search results pages, product pages, partner websites and in store prices, however, we make every effort to ensure the prices on our website are correct. The final price of a product is displayed in the basket before you confirm your purchase, either on this website or on our partner websites. Online exchange rates provided are indicative and intended as a guide only, your payment method will be charged in Euro.

For orders to the EU, we will collect taxes and duties for the respective countries at checkout and then pay these to local Revenue / Customs departments on behalf of our customers. For orders outside the EU, we do not charge local taxes and duties. These may be owing on arrival in the destination country. In this case, it is the responsibility of the customer to pay local taxes and duties to their local Revenue / Customs department.

Delivery

We will endeavour to deliver the Products to you within 3 – 5 working days of your Account order within the island of Ireland, where this is practical. However, Products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Product/s. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you may be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.

Returns

We accept returns up to 28 days after dispatch if the goods are still in marketable condition. If you would like to return goods, contact us by filling in this form.

Post the goods back to us with all paperwork enclosed and we’ll credit your account. Note: postage on returned goods will be borne by the customer unless we were at fault.

Discount/Promo Codes

Occasionally, we may run discount codes in newsletters or through third parties. The following terms and conditions apply to all discount code offers, unless otherwise stated in the promotion:

  • Discounts codes are only valid on this website.
  • Discounts do not apply to products excluded from specific promotions
  • Discount offers exclude postage.
  • Discount codes cannot be used in conjunction with any other offer.
  • Only one discount code or online offer can be used per order.
  • We reserve the right to cancel any order, or withdraw/extend any promotions at our discretion.
  • Discount codes must be entered in the Promotional code box in the basket at the time of purchase. Discounts cannot be applied retrospectively.
  • All offers are time bound, expiry dates specified. All offers end at midnight unless specified otherwise.
  • Minimum spends may apply and will be stated in the promotion.
  • When specified, product products must be added to the basket for discount to apply.

Percentage off and Special Price Promotions

Special prices and percentage off promotions are reflected on the item’s product page, and prices are as marked.

Flash Sales

  • Flash Sales are valid on this website only
  • offer duration specified per campaign
  • this offer can not be applied retrospectively
  • product exclusions may apply
  • postage is excluded
  • Any savings are deducted from the product RRP (retail recommended price)
  • discount codes can’t be used in conjunction with flash sales offers
  • Savings are reflected on the item’s product page, and prices are as marked

Returns and Cancellations for Orders with a Promotion or a Discount Code

Returns or cancellations may result in forfeiture of discounts applied at the time an order is placed and you may be responsible to pay any such adjustments.

We will happily exchange any product returned in accordance with our returns policy for an alternative of up to the same value provided it is within the same promotional offer. Payment will be charged for any price difference where any exchanged product is of a higher value. Where any exchanged product is of a lower value, no refund of the price difference will be provided.

Should any item be returned and not exchanged in accordance with our returns policy, a refund will only be applicable where the returned item was not given for free (for example – the cheapest item in a 3 for 2 offer). No refund will be provided for any free items.

If a refund is applicable for a returned item, and as a result the original order no longer qualifies for the promotion, the refund you will receive will be the cost of the returned item after the adjustment of the complete order to account for the removal of the promotion.

Offers are subject to availability and may be changed or withdrawn without notice at any time.

eVoucher Terms & Conditions

  • eVouchers can only be redeemed online at this site
  • Only one eVoucher may be used per transaction

Payment Processing

We use Stripe as our external payment provider for online transactions. We require the billing address of the credit card you use so that we can pass this to Stripe, who check the address against the cardholder’s details for security purposes. We don’t store the credit card details on our server. Stripe requires that you provide your credit card details to process the transaction. This is done on a secure Stripe server and data passing between our servers and Stripe are encrypted using 128bit SSL (Secure Sockets Layer).

Age of Users

Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 (“Minors”) are not permitted to use this site. Should we learn that someone under the age of 18 has provided any personal information to this site, we will remove that information as soon as possible.

Modification of Terms

We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

General

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

Laws

The terms of use shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Termination

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Contact

Please contact us on info@thesinglemaltshop.com should you have any further enquiries.

Gift Card Terms & Conditions

General Information

  • The Single Malt Shop gift cards are issued by The Single Malt Shop and can be used exclusively for purchasing products available on our website, www.thesinglemaltshop.com.
  • By purchasing or using a gift card, you agree to these terms and conditions.

Purchase and Delivery

  • Gift cards are available for purchase online in various denominations.
  • After purchase, the gift card will be delivered electronically to the email address provided at checkout.
  • The purchaser is responsible for ensuring that the email address provided is correct. We are not liable for gift cards sent to an incorrect or invalid email address.

Redemption

  • Gift cards can only be redeemed on www.thesinglemaltshop.com.
  • The total value of the gift card will be deducted from your order total at checkout.
  • Gift cards cannot be redeemed for cash and no refunds or exchanges can be provided for any remaining balance unless required by law.
  • Any remaining balance on the gift card can be used for future purchases until the balance reaches zero.

Expiration and Validity

  • The gift card is valid for 5 years from the date of purchase, in accordance with EU consumer protection laws.
  • After the expiration date, the gift card will no longer be valid, and any remaining balance will not be refunded.

Non-Refundable and Non-Transferable

  • Gift cards cannot be returned, resold, or redeemed for cash.
  • The gift card is non-transferable and cannot be combined with other promotions or discounts unless explicitly stated.

Lost or Stolen Gift Cards

  • The Single Malt Shop is not responsible for lost or stolen gift cards.
  • If you suspect that your gift card has been used fraudulently, please contact us immediately, and we will do our best to assist you.

Anti-Money Laundering Compliance

  • In accordance with applicable anti-money laundering regulations, gift cards cannot be redeemed for cash, nor can they be refunded for their monetary value.
  • We reserve the right to refuse or cancel gift card purchases that we suspect violate anti-money laundering laws or any of our terms and conditions.

Returns and Refunds

  • If a product purchased with a gift card is returned, the refund will be credited to the original gift card or a replacement gift card will be issued. We follow EU consumer law with respect to returns and refunds.
  • Gift cards cannot be refunded or returned once purchased.

Modifications

  • The Single Malt Shop reserves the right to amend these terms and conditions at any time without notice. Changes will be effective immediately upon being posted on our website.

Contact

For any queries regarding your gift card, please contact us at info@thesinglemaltshop.com