DELIVERIES

We have employed the services of DHL for all deliveries. With such a reputable international courier company taking care of deliveries, we are confident your bottle of whisky will arrive in perfect condition.

We want to ensure we can deliver your products in a fully compliant way, with all excise duty and tax obligations within the EU being honoured before we ship to you. It is for this reason that we will only ship to markets in the EU where we have tax representatives in place.

For customers outside the UK and EU, you may be subject to taxes and import duties on arrival in your country, as well as return costs if you refuse to pay any taxes and import duties that may be due. The Single Malt Shop takes no responsibility for these taxes and charges.

Currently, we serve the following markets:

• EU: Ireland, Austria, Belgium, Denmark, France, Germany, Italy, The Netherlands, Sweden, Czech Republic, Spain
• Non EU: Argentina, Aruba, Australia (excl Queensland and N Territories), Bahamas, Barbados, Bermuda, Japan, Jersey, Liechtenstein, Monaco, New Zealand, Northern Ireland, Norway, The Philippines, Singapore, South Africa, Switzerland, Taiwan, Thailand, Hong Kong, United Kingdom.

We hope to add to this list of markets we serve as soon as possible, so keep an eye on this page for any updates.

DELIVERY CHARGES

Ireland

€7.50 flat fee on orders under €100. Free shipping over €100 (order must include at least 1 full size bottle).

United Kingdom

€8.95 flat fee on orders under €100. Free shipping over €100 (order must include at least 1 full size bottle).

Europe

€14.95 flat fee on orders under €100. Free shipping over €100 (order must include at least 1 full size bottle).

N.B. Europe includes all EU countries plus UK, Switzerland, Liechtenstein, Monaco, Norway

Australia & New Zealand

• 1 bottle – €30
• 2 bottles – €35
• 3 bottles – €40
• 4 bottles – €45
• 5 bottles – €50
• 6 bottles – €55
• 7 bottles – €60
• 8 bottles – €65
• 9 bottles – €70
• 10 bottles – €75
• 11 bottles – €80
• 12 bottles – €85
• Over 12 bottles – €90

Asia & Other Markets

• 1 bottle – €18
• 2 bottles – €24
• 3 bottles – €29
• 4 bottles – €34
• 5 bottles – €39
• 6 bottles – €44
• 7 bottles – €49
• 8 bottles – €54
• 9 bottles – €59
• 10 bottles – €64
• 11 bottles – €69
• 12 bottles – €74
• Over 12 bottles – €79

RETURNS POLICY

We want you to be 100% satisfied with every aspect of your order, from the on-site experience to the delivery of your whisky to your door. We are happy to refund your money should the bottles you receive be faulty or damaged. However, we must point out that some of the items we sell are not new and therefore may not be in perfect condition. If you receive a damaged item, we will refund the item if you notify us within 7 days of receipt. Items must then be returned to us in good condition and in the original packaging, within 14 days of receipt of your order. Please complete the following form to process your return. We will then notify DHL to collect your package:

You must return a copy of your invoice along with the bottles you are returning.